1. Consultation/ Q&A to find out if we are right for you. (By telephone or email)

2&3 is completed together.

2. Initial Assessment (Consist of getting to know you more and exactly what, how and when you would like our service). This can be done with yourself and your next of kin or representative. We will take this opportunity to also suggest what service may best work for you to ensure you are getting the maximum quality of care required.

3. Risk assessment (This is a process where we look at the safety for both the client and the staff, within the setting the care will be provided.)

4. Contract and funding agreement.

5. Care plan review for you and your family to ensure all information is correct and according to what was being discussed in the initial assessment.

6. Assigning our care team.

7. Start Package of care.